Do you have a question about your order ? Or would you like to know more about delivery , adjustments, or our warranty ? Don't worry, you're not alone! We've listed the most frequently asked questions below. This way, you'll quickly find the answer and know exactly what to expect.
1. Guitars, quality & setup
Is the guitar set up before you ship it?
Is the guitar set up before you ship it?
Absolutely. We don't ship a guitar without it having passed through our hands. We give it a full inspection, a fresh set of strings, and a professional setup. Our repairers have experience working with guitars from major artists. This means it arrives ready to play!
What exactly does the "ready to play" check entail?
What exactly does the "ready to play" check entail?
We don't just do a quick check, we deliver quality work. Every guitar includes:
- New strings: Usually our own 10-46 Medium Tension (electric).
- Fretboard service: Deep cleaning, fret polishing, and wood oiling.
- Neck adjustment: As straight as possible with a little relief for optimum playing comfort.
- Intonation & Action: Accurately adjusted across the entire neck and a comfortable string height.
- Hardware & Electronics: Everything is checked for functionality and made crack-free.
Can I come by to try out a guitar?
Can I come by to try out a guitar?
As an online specialist, we offer you the opportunity to test the guitar in your own environment. We don't have a physical showroom for shopping. However, thanks to our 14-day return policy, you can comfortably assess whether this is the right guitar for you in the comfort of your own home.
Are the pictures on the website of the actual guitar?
Are the pictures on the website of the actual guitar?
Yes. Because we often sell unique (used/vintage) pieces, what you see is what you get . We take unique photos of each guitar so you can accurately assess the condition of the instrument.
2. Shipping & Collection
What is the delivery time of a guitar?
What is the delivery time of a guitar?
Order your guitar before 4:00 PM on weekdays, and you'll likely receive it the next day! PostNL will collect your parcels from us around 7:00 PM; you'll immediately receive a Track & Trace code to track your new purchase.
Can I also pick up my order myself?
Can I also pick up my order myself?
Yes, that's possible! You can pick up your order on weekdays at our location in Eindhoven (also a PostNL point). We're open from 9:30 AM to 6:30 PM. After placing your order, you'll receive the address and details immediately.
What are the shipping costs?
What are the shipping costs?
Orders over €499 ship for free ! Orders under that amount will be calculated at checkout. Shipping costs depend on weight, size, and delivery location. You'll always see the exact amount before you pay.
Do you also ship abroad?
Do you also ship abroad?
Yes, we also ship outside the Netherlands. Shipping costs and delivery times vary by country and are calculated at checkout.
3. Warranty & Service
How much warranty do I get on a guitar?
How much warranty do I get on a guitar?
At GitaarBarbaar, you can buy with confidence. Every guitar is professionally tuned and comes with a 3-month warranty .
What is covered under warranty?
What is covered under warranty?
The warranty covers things that should not happen during normal use, such as:
- Electronics failing (jack, elements, switches).
- Faulty tuners or bridge parts.
- Structural problems (e.g. loose neck or bridge).
- Fret buzz or intonation problems when adjusted correctly.
- Damage due to transport.
What is not covered by the warranty?
What is not covered by the warranty?
- Wearing parts such as strings.
- Noisy or crackling potentiometers (unless otherwise stated, this is sometimes part of the vintage character).
- Damage due to drops, bumps or moisture problems after receipt.
What should I do if something is broken?
What should I do if something is broken?
Feel free to send us a message via WhatsApp or email. We can do the repair ourselves, or we can help you find a luthier near you.
4. Trade-in & purchase
Can I trade in or sell my guitar to you?
Can I trade in or sell my guitar to you?
Yes, we also buy used guitars! Send us clear photos and information about the condition via WhatsApp or email. We'll review it right away and make you a suitable offer.
What are the conditions for trade-in if I return my purchase?
What are the conditions for trade-in if I return my purchase?
If you traded in a guitar for a new purchase and you decide to return that new purchase, the following rules apply:
- The trade-in discount received will expire.
- The traded-in guitar remains with us (it is deemed to have been sold and will not be returned).
- You'll receive the trade-in value, minus a €50 administration and processing fee. This will be deducted from your refund.
5. Returns & Refunds
Can I return my order?
Can I return my order?
Yes, customer satisfaction is our top priority. Not happy? You can return or exchange your purchase within 14 days of receipt. Products must be unused, in the same condition as when you received them, and in their original packaging.
Are returns free?
Are returns free?
No, returns are at the customer's expense and risk. GitaarBarbaar is not responsible for returns lost or damaged during transit.
When will I get my money back?
When will I get my money back?
Once we've received and inspected your returned products, we'll refund the purchase price (including any shipping costs for the outbound shipment). This refund will usually appear in your account within a few business days.
Do you have any other questions?
Is your question not listed? We're happy to help you personally. For other questions or honest advice, please visit our contact page . Or click the button below to send us a message directly via WhatsApp .
High appreciation
More than 400+ guitarists have already rated our service and quality with 5 stars .
24/7 support
We are here for you with personal support and honest advice via WhatsApp.
Checked with care
Every guitar leaves our premises only after a strict inspection and a personal setup .
Unique & Pre-owned
The best selection of unique and pre-owned guitars, always in top technical condition.
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