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GitaarBarbaar

Service and warranty

Online trust, offline craftsmanship

Buying a guitar online can be daunting, as you can't hold the instrument beforehand. At GitaarBarbaar, we take that uncertainty away. While new guitars often leave the factory as mass-produced pieces without any personal attention, every "Barbaar" used guitar has been through the hands of a skilled craftsman . We offer you the best of both worlds: the quality of a high-end instrument with the refined setup of an expert. Our mission is simple: every guitar that leaves our premises should play like a dream .

1.

Professional work with experience

Our repairers have tuned guitars for icons like Doe Maar and Rowwen Hèze . We apply the same professional attention and backstage experience to every guitar you order from us, ensuring your instrument performs under all circumstances.

2.

Quality you can feel

With over 500 guitars ready for sale, we know exactly how to get the most out of every brand and model. Each guitar is rigorously inspected and technically optimized, so it immediately feels like a top-of-the-line instrument upon arrival.

3.

Honesty lasts the longest

With us, there are no vague surcharges or surprises. You get fair prices for carefully selected, top-quality pre-owned guitars. What you see in the photos and read in the description is exactly what you get: an honest instrument for a fair price.

4.

Personal 'digital' contact

We bring the service of your local guitar shop to your screen. Have questions about setup or which guitar is right for you? Get personalized advice from an expert directly via WhatsApp . No tickets or menus, just good old-fashioned help, even after your purchase.

GitaarBarbaar

The GitaarBarbaar standard: this is how we make your guitar ready to play

Unpacking a guitar and immediately playing that first killer riff—that's the experience we guarantee. Not a quick, superficial check, but a complete overhaul by experienced professionals. To make this transparent, you'll receive a physical checklist with every order. This way, you can see exactly what steps we've taken to get your guitar in absolute top condition. Every guitar undergoes our extensive inspection:

New strings

Fitted with fresh strings (standard 10-46 Medium Tension on electric).

Fretboard & Frets

Deep cleaned, polished and treated with high-quality wood oil.

Neck adjustment

Adjusted for maximum stability and optimum playing comfort.

Intonation

Purely tuned across the entire neck, from the first to the last fret.

Action (string height)

Perfectly tuned per guitar type for a smooth playing experience.

Electronics & Hardware

Crack-free electronics and a perfectly filed top. 100% functionality and maximum tuning stability.

3-month warranty: worry-free play

Because we stand behind our craftsmanship, we offer a 3-month warranty on every guitar (used electric, acoustic, or bass). Honest and transparent.

What is covered by the warranty?

  • Electronics: Faulty elements, switches, potentiometers (noise/crackling) or jack inputs.
  • Hardware: Defective tuners or bridge parts during normal use.
  • Construction: Structural problems such as a loose bridge or neck.
  • Transport: Damage that occurs during shipping to you.

What is not covered by the warranty?

  • Wear and tear: Normal wear and tear of frets, strings, or hardware from heavy use.
  • Environment: Damage from extreme heat, humidity or improper storage.
  • Own fault: Fall, impact or bump damage after receipt.
  • Taste: Complaints about personal preference regarding adjustment.

Something wrong? Here's how we fix it.

At GitaarBarbaar, we stand by our craftsmanship, even after your guitar has been delivered. Should a technical issue unexpectedly arise, we won't leave you hanging. We'll resolve it quickly, professionally, and without any hassle , so you can get back to what you love: playing.

1.

Report it to us immediately

Have you noticed a defect or a technical issue? Don't wait, send us a message within the three-month warranty period. The sooner we know, the faster we can respond. You can easily reach us via WhatsApp or email; we always respond quickly to find a solution together.

2.

Send us the details and proof

To help you as best as possible, we need some information. Please send us a brief description of the problem along with your order number. Please include clear photos or (even better) a short video showing or audibly demonstrating the problem (for example, crackling electronics). This allows our repair technicians to make an immediate, remote diagnosis.

3.

The solution

We'll assess the damage and discuss the best course of action with you. Often, the guitar can be returned to us (so please keep your box safe!). In some cases, however, it's more convenient or faster to contact a local luthier. With our prior written approval, we'll cover the cost of the repair.

Do you have any other questions about the warranty?

Send us a message via WhatsApp and we will get back to you as soon as possible!

True stories of other 'Barbarians'

Why guitarists choose our personal service and expertise. No hassle, fair prices, and lightning-fast processing.

Roel Weitering

I had a really great experience with Gitaarbarbaar! Late that evening, I saw a guitar I'd been looking for for a while. I suggested trading in my own. I received a good offer almost immediately, and we settled everything right away. I picked up the new guitar today, and I'm absolutely thrilled with it!

Bart Verhoeven

I was looking for a place to sell my guitar and found GitaarBarbaar. The service was fast and friendly, the price was fair, and I received my money immediately after dropping it off. All in all, fantastic service! If I ever need a guitar again, I'll definitely be back!

Paul Adelerhof

Superb service. If you want to sell your guitars but don't want the hassle of Marktplaats, this is a great solution. Good and friendly contact, and you'll have the agreed-upon amount in your account before you even ship the guitar. Perfect!

Patrick Roeleveld

The listing included many detailed photos and even a video, which is incredibly important when buying a vintage instrument. The guitar arrived beautifully set up, ready to play right out of the case. If you're looking for a unique guitar and a seller who knows what they're doing, Gitaarbarbaar is the right choice.

Luke (Poland)

Lightning fast shipping from Netherlands to Poland! The guitar came untouched, nicely and safely packed in a box with a set of really cool guitar picks, a sticker and more! Also, very good communication!

<strong>High appreciation</strong>

High appreciation

More than 400+ guitarists have already rated our service and quality with 5 stars .

<strong>24/7 support</strong>

24/7 support

We are here for you with personal support and honest advice via WhatsApp.

Checked with care

Checked with care

Every guitar leaves our premises only after a strict inspection and a personal setup .

Unique & Pre-owned

Unique & Pre-owned

The best selection of unique and pre-owned guitars, always in top technical condition.

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